FAQ

WHAT IS YOUR RETURN POLICY?

You must request a return or notify us in writing via email at info@aquaticfiltration.co.uk within 3 working days from the date of receipt of goods sold if there is any discrepancy between goods ordered and those delivered OR the same day for any damages.

Returns of goods ordered in error must be notified to us within 10 working days from the date of receipt of the goods. Goods returned due to an order error may incur a 25% re-stocking fee.

All goods returned to us as damaged or ordered in error must be returned complete and in their original packaging. Please allow 14 days from the date of the return for a decision on faulty or damaged goods to allow for proper inspection. Items returned as “damaged” or “faulty” resulting from miss-use will not be credited/refunded to you and you may be charged an administration fee.

All returns are subject to prior written agreement by Steve Slark Consultancy LTD TA Aquatic Filtration and will be received on the basis that all relevant information is supplied accurately, in full and included with the item being returned.

Upon receipt of a request to return an item, we will supply you with a returns note via email. Any item returned without a completed returns note will incur an administration fee to cover the administration cost of chasing such details.

All goods must be returned carriage paid and clearly displaying your returns number, Warranty claims must be returned clearly stating it is a warranty claim.

HOW LONG WILL IT TAKE TO GET MY ORDER?

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DO YOU SHIP INTERNATIONALLY?

International shipping is available but must be communicated and arranged via info@aquaticfiltration.co.uk before any purchase is made.

WHAT ARE THE PAYMENT OPTIONS?

We accept all debit and all major credit cards as well as Paypal payments. Unfortunately, no credit cannot be offered and all payments must be first received before products can be despatched.

HOW DO YOU SAVE MY DATA?

Steve Slark Consultancy Ltd TA Aquatic Filtration understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.aquaticfiltration.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read our full Privacy Policy here.